Ask our clients and they'll describe MCS as a "highly engaged, responsive
partner that is dedicated to achieving the highest level of customer
satisfaction." Meeting and exceeding the expectations of our clients is the
measuring stick of our success. It begins by developing a close partnership with
our clients, identifying challenges, and developing and utilizing best practice
approaches to achieve better results. In order to regularly develop and refine
these best practices, MCS measures and monitors quality and customer
satisfaction levels of all service provisions.
MCS is committed to ensuring that best practices are incorporated and upheld on
a daily basis for all of our client engagements. To eliminate any gray area, we
develop SOP (Standard Operating Procedures) manuals, which spell out formalized
standards for our service delivery. In addition to implementing best practices
throughout our service offerings, MCS also provides clients with expertise and
resources for emerging issues and challenges, such as business continuity and
disaster recovery planning.