MCSaXis™ Total Quality Management (TQM) is our proprietary line-of-business platform providing end-to-end administration, process management and operational support for our on-site business support services.
MCSaXis™ TQM is the focal point of information gathering and demonstrates our commitment to communicate our achievements, Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and value-based metrics to our clients. MCSaXis™ TQM enables complete accountability and versatile reporting in order to deliver measurable results and quality, timely data.
Additionally, MCSaXis™ TQM serves as our organization’s Extranet: connecting our decentralized community to all HR-related documents and information, human capital management, asset management, account and site information, training tutorials and videos, The MCS Academy Online™, and internal news and announcements.
MCSaXis™ is the cornerstone that gives our site teams and service specialists a winning advantage by pairing them with the tools, content and mechanism needed to deliver high performance to our clients.
The Total Quality Management (TQM) Report:
Each month, our clients receive a TQM report detailing every aspect of the services MCS provides. Reports are specific to each operation and include a summary of business services activities in a clean and descriptive format. Metrics and volume data are compared with account history in order to highlight trends that can signify adjustments in workflow, which then yield cost savings. The data is then augmented by monthly manager meetings, which provide a forum for our professionals to share experiences and develop ways to better service our clients. These reporting analytics ensure service levels are maximized to their peak performance, and provide insight to future trends that may affect those levels.
This is just one of the many ways we help your organization Manage Better and Grow Faster.
The Cost Savings Network (C$N):
C$N is a major communications program designed to enhance and promote MCS Management Services’ site teams for achieving hard-dollar savings for our clients. MCS site teams are devoted to helping our clients save money by enhancing day-to-day operations and reduce unnecessary expenditures for supplies, vendor services and duplicative business processes.
Our C$N Program is built on knowledge sharing, Business Intelligence and industry best practices. These cost-cutting initiatives span all aspects of our operations and create a lean delivery model, following our philosophy that savings of any size are valuable.