Welcome to the MCS Management Services Resource Center. Here you can tap into MCS’ 30+ years of business services industry experience to gain valuable resources and information to support your organization. We offer a range of white papers and articles that will help inspire new ideas and guide you in making well-informed, sound decisions for your business and its requirements.

Whitepapers and Articles:   Mailroom Services - Guide to Mail Center and Mailroom Security - US Postal Inspection Service (PDF - 749 KB - 27 pages) Mailroom Management Services - Mail Center - FBI - Suspicious Letter or Package Graphic (PDF - 218 KB - 1 pages) Mailroom Management Services - GSA.gov - Mail Center Security Guide - Inbound Mail Procedures (PDF - 35 KB - 2 pages) Homeland Security - Best Practices for Mail Handling (Shipment and Mailroom Security) (PDF - 894 KB - 16 pages) Mailroom Best Practices Can Save You Money (Q&A with MSMA Regional Director Nick Staffieri) (PDF - 179 KB - 1 pages) Over Managing of Records: How too much retention can actually harm you (MCS Article) (PDF - 470 KB - 8 pages) NYPD - Guidelines for Suspicious Mail or Packages - Recognizing Suspicious Packages (PDF - 428 KB - 2 pages) Manage Like Santa: 8 Tips We Can Learn From Santa to Enhance Our Management Skills (MCS Article) (PDF - 548 KB - 3 pages) MCS Article - Time Management Tips for the Busy Manager (PDF - 255 KB - 3 pages) U.S. Postal Inspection Service - A Guide for the U.S. Congress (PDF - 1.03 MB - 12 pages) NARA's Report on Federal Web 2.0 Use and Record Value (PDF - 204 KB - 31 pages) Governing Attitudes: 12 Best Practices in Managing Outsourcing Relationships (PDF - 134 KB - 16 pages) Mailroom Outsourcing Guide (PDF - 146 KB - 10 pages) MCS White Paper - Best Practices for Business Continuity Planning (PDF - 131 KB - 4 pages) What You Should Know: A Guide to Developing a Hazardous Materials Training Program (phmsa.dot.gov) (PDF - 578 KB - 31 pages)