Adapting to Market Trends – MCS Technology Services Suite®

Industry trends toward high end technology services have led to the development of a comprehensive offering called the MCS Technology Services Suite. Led by the client services technology team, the offering includes onsite imaging and scanning services, complex document management solutions, customized records management solutions, application development, and fully integrated enterprise content management programs.

"Committing to vendor neutrality through best in breed technology, MCS is in a tremendous position to address and bridge the value gap in the wide array of companies and industries we serve", commented Loren LaQuintano, MCS Vice President.

That divide, between people, processes, and technology, is the stronghold, and often justification, of partnerships with third party service providers like MCS Management Services. The fast paced and competitive outsourcing environment mandates a distinction and commitment to complex technological capabilities as an integral component of future success, and The MCS Technology Services Suite embodies the MCS commitment to industry leadership.

MCS Adds Major New Clients

Adding to an already impressive list of pharmaceutical, biotech, and medical device clients, MCS was recently awarded facility management contracts with Animas and CSL Behring. With offices on both the east and west coast, the addition of these two accounts builds upon and validates a commitment to this growing sector. Both organizations acknowledged superior people, commitment to best practices, and cost effectiveness as core drivers for the selection of MCS Management Services.

MCS Introduces Microsoft Dynamics CRM

The MCS mantra of innovation and process improvement hit home this summer with a phase one rollout of Microsoft Dynamics CRM (Customer Relationship Manager). Previously utilizing an array of silo management software for operations, business development, and accounting efforts, the migration towards a single platform brings continued focus to MCS' customer service efforts.

"Microsoft Dynamics will create complete account transparency and dramatically increase case management and oversight capabilities. Enhancement and improvement of an already stellar customer relationship program, and ultimately end user experience, is our primary driver for this rollout." said Harry Shreckengast, Executive Vice President of MCS Management Services.

The benefits of this rollout include account and contact management, case and interaction management, contract management, knowledge base management, service scheduling, reporting and analysis, and internal workflow management. Additionally, the MCS information technology team is investigating a proprietary accounting module that can integrate into CRM for added workflow improvements.